Get the Answers

Fenetex typically ships your order to the installing dealer within 4 weeks of receipt of an order. Turnaround times can vary seasonally for some products. 

There is no such thing as a cheap retractable screen because even the lowest cost ones can seem expensive. Fenetex falls into the best value category. We say this because our prices are about 10-15% more than the least expensive options and 10-15% less than the most expensive options. There are a lot of advantages to be gained by spending the extra 10-15% we charge over the budget screens, but nothing to be gained by spending more. The best way to get pricing is to contact us so we can get you in touch with a qualified expert to assist you with your needs.

If we refer you to a dealer or if a dealer is a Fenetex Certified Installer, you can be assured that we have vetted them and know the quality of their work and that they have had training from Fenetex. A good installation is crucial to your enjoyment of your retractable screens.

You can, but we wouldn’t recommend it unless you are very skilled, have lots of tools, and have some strong friends and the ability to receive shipments from a semi-truck.

Yes. Please see the full warranty for all the details, but here is a short version of what the lifetime warranty covers:   

• Lifetime warranty against manufacturing defects on extruded and fabricated aluminum components, proprietary parts, and the welded seams on screens  
• 5-year UV stable fabric warranty (some fabrics are additionally protected by a manufacturer's warranty of up to 10 years)  
• 5-year warranty on electronic components  
• 5-year paint finish warranty (unless you are within ½ mile of an ocean, then it is a 2-year warranty.) Exclusions include things like damage caused by water, fire, wind events, misuse, neglect, and wear and tear from use. Items needing repair can be returned to Fenetex for repair at reasonable costs.  

We built our first hurricane screens in 2007, and many of these screens are still being used today. We are not aware of any screen systems that are no longer serviceable due to age. Sure, some screens or components have had to be replaced or repaired over the years due to wear and tear from things like prolonged sun exposure, prolonged use as a wind break, or simple neglect. These kinds of things aren’t manufacturing defects, so they are not covered by the warranty. However, if a screen is repairable, we make repairs and provide parts at reasonable costs.

No

No, Fenetex screens are nearly silent even in very strong winds. We were one of the first companies to manufacture fabric hurricane shutters and our early customers loved how quiet our shutters were, so they started using them all the time for shade, insect, and wind control. Today, everything in our line is still quiet, even in very windy conditions.

Yes, the fabric that we use is very strong - stronger than steel by weight, actually. We use the same kind of advanced fibers that are used in bullet proof vests, giving our hurricane screens the same level of strength as a high-quality aluminum roll shutter.

Yes, everything we make has an FR rating which means that it won’t burn; it will char when exposed to an open flame, but it won’t catch fire. This is an important safety consideration that should not be overlooked but sadly often is.